Agency Ad Account FAQ

An agency ad account is an advertising account provided through an authorized agency partner. These accounts are structured for businesses and teams that need professional advertising infrastructure, flexible billing options, and structured management workflows.

We work with e-commerce brands, marketing agencies, media buyers, and performance teams. Applicants should have existing advertising experience and a legitimate business with compliant products or services. We review each application individually.

We typically require your business information (company name, website), advertising history, monthly spend range, platform preferences (Meta, Google, TikTok, Snapchat), target regions, and team access requirements.

Yes, we work with both marketing agencies managing client campaigns and e-commerce brands running their own advertising. The setup and access structure can be configured based on your specific operational needs.

Yes, we can support advertising in multiple regions and handle various currencies for billing. Specific options depend on your business location and target markets. Discuss your requirements during the application process.

We maintain strict compliance standards aligned with platform policies. Certain verticals may require additional review or may not be supported. We assess each application individually and will communicate any limitations during review.

A website or established online presence is typically required for verification purposes. If you're in a pre-launch phase, reach out to discuss your specific situation and timeline.

Yes, the number of accounts depends on your advertising volume, spend history, and business needs. Scalable businesses can access multiple accounts to diversify their advertising operations.

Most applications are reviewed within 24-48 hours. Once approved, account setup and access configuration typically takes an additional 1-2 business days. Total time from application to access is usually 2-4 business days.

After you submit your application, our team reviews your details, assesses fit and requirements, then reaches out to discuss next steps. Once approved, we provide access instructions and setup guidance.

Verification requirements vary by platform and business type. We'll communicate any specific verification needs during the onboarding process.

Delays can occur if information is incomplete, additional verification is required, or if your business type needs extra compliance review. Responding promptly to follow-up requests helps expedite the process.

In some cases, yes. Once access is granted and funding is in place, you can begin advertising. However, we recommend allowing time for proper setup and configuration.

Yes. We provide guidance on Business Manager setup, Business Center configuration, MCC permissions, and role assignments to ensure your team has proper access and your account is structured correctly.

We can provide guidance on asset migration best practices. The specific process depends on your current setup and the platforms involved.

Applications that don't receive responses within a reasonable timeframe may be closed. You can always re-apply when you're ready to proceed.

Access is granted through the respective platform's business management system (Business Manager for Meta, Business Center for TikTok, MCC for Google Ads). We provide instructions on accepting access and configuring appropriate roles.

Yes. We can configure access for multiple team members with appropriate permission levels based on their roles (admin, advertiser, analyst, etc.).

We require specific access levels for account management and support purposes. The exact requirements are communicated during onboarding and are aligned with platform best practices.

We provide recommendations based on your team size, client structure (for agencies), and operational needs. Proper structure helps with organization, permissions, and scalability.

Yes, we recommend and support two-factor authentication for all users accessing advertising accounts. This is a security best practice required by most platforms.

Yes, user roles and permissions can be adjusted as your team changes. We can provide guidance on managing access within the platform's business management system.

We store the information you provide during application for account management purposes. We follow standard data protection practices and do not share your information with third parties without consent.

Yes, we use secure communication channels and verify identity before making any account changes. Sensitive requests are handled through verified email or WhatsApp.

Billing processes vary based on account type, platform, and region. We explain available methods during onboarding, including prepaid and credit options where supported.

We support multiple payment methods including wire transfer and other common options. Specific methods available to you depend on your region and account setup.

Invoicing options vary by platform and account type. We can discuss invoicing availability during the onboarding process based on your specific needs.

For prepaid accounts, funding is added through wire transfer or other supported methods. We provide instructions for funding, including minimums and processing times.

Billing details are typically set up based on your business information provided during application. Discuss specific invoicing requirements during onboarding.

We support multiple currencies for billing. The specific currencies available depend on your region and the platforms you're using.

Our fee structure is discussed during the application review. We provide clear information about any applicable costs before you commit.

If a payment fails, we'll notify you and work to resolve the issue. Advertising may be paused until funding is restored. We recommend maintaining adequate account balance.

Spend capacity depends on account history, platform factors, and your business profile. Agency accounts typically offer more flexibility than standard accounts, but specific limits vary.

Factors include account age, historical performance, business verification status, payment history, and platform-specific policies. We can discuss expectations during the review process.

Spend limits typically increase as accounts develop positive history and demonstrate compliance. The pace of increase depends on platform algorithms and policies.

No, we cannot guarantee specific spend limits. Spend capacity is determined by platform policies and various account factors outside our control.

Yes, ultimately the advertising platforms determine spend limits based on their internal policies and algorithms. We work within these parameters to support your advertising goals.

We recommend gradual scaling with compliant creatives and landing pages. Maintain good account health, respond to any platform requests promptly, and follow platform policies carefully.

Yes, you can run campaigns across multiple regions and objectives. The specific capabilities depend on your account structure and platform permissions.

We focus on stability through proper account structure, compliance guidance, and operational support. While we cannot guarantee outcomes, our policy-first approach aims to minimize disruption risk.

We provide ongoing operational support for access issues, billing questions, structure optimization, and workflow guidance. Our team is available to help with day-to-day operational needs.

We offer support via WhatsApp and email. Response times are typically within 24 hours on business days, with faster responses for urgent account issues.

We help with account-related technical issues including access problems, Business Manager configuration, and platform-specific setup questions. Campaign performance optimization is the advertiser's responsibility.

If your account encounters platform restrictions, our team works to understand the issue and provide guidance. We have established processes for addressing common issues, though outcomes depend on platform policies.

We work to address issues as they arise and can discuss options if account changes are needed. We cannot guarantee specific outcomes, but we focus on maintaining clear communication and supporting your advertising operations.

We provide guidance on appeal processes and best practices. The outcome of appeals depends on platform policies and the specific situation. We cannot guarantee appeal results.

Our core service is providing account access and operational support. Campaign management and performance optimization are handled by you or your team. We focus on infrastructure, not media buying.

Yes, in addition to Meta/Facebook, we provide agency accounts for Google Ads, TikTok, and Snapchat. Each platform has its own requirements and setup process.

Yes, we can provide guidance on adding new team members, setting up appropriate access levels, and configuring permissions within the platform's business management system.

Submit an application through our website with your business details, platform preferences, and monthly spend range. Our team will review and reach out within 24-48 hours to discuss next steps.